Account & Security
Account settings, password, two-factor, sessions, and data privacy.
Account deletion: what happens to your coaching data
Everything coaches and clients need to know before deleting a Coachful account — what data is removed, what to export first, and how to protect your clients.
Account recovery if you lose access to your email
Lost access to your email and locked out of Coachful? This guide covers every account recovery path — self-service, admin-assisted, and support-verified — so you get back in fast.
Changing your display name and profile photo
Learn exactly how to update your display name and profile photo on Coachful, where each change appears, and how to keep your coach public profile consistent across the platform.
Coachful security best practices for coaches
Protect your coaching business and client data with these essential Coachful security best practices — covering passwords, team roles, Stripe, and more in one complete guide.
GDPR data export request: how to download your data
Learn how to submit a GDPR data export request on Coachful, what's included in your download, and how to troubleshoot common issues — in under 5 minutes.
How to change your Coachful password
Learn how to change or reset your Coachful password in under two minutes — covers in-app updates, forgot-password resets, social login, and security best practices.
How to revoke a virtual assistant’s access
Learn how to instantly revoke a virtual assistant's access in Coachful — step-by-step instructions, what changes immediately, and what to clean up manually to keep your workspace secure.
Resetting a forgotten password
Forgot your Coachful password? This guide covers every reset method — email link, mobile app, and social login — plus troubleshooting when the reset email doesn't arrive.
Setting timezone and locale for your account
Learn how to set the correct timezone and locale in your Coachful account so sessions, program schedules, habit tracking, and billing all display accurate times for you and your clients.
Setting up two-factor authentication (2FA)
Learn how to enable two-factor authentication (2FA) on Coachful in under 3 minutes — protect your client data, payments, and coaching business from unauthorized access.
Signing out of all devices at once
Learn how to sign out of all devices at once on Coachful — protect your coaching account in under a minute and secure every active session instantly.
Updating your email address
Learn how to update your email address in Coachful in under 5 minutes — step-by-step for coaches and clients, including verification, troubleshooting, and what changes automatically.
Where to see active sign-in sessions
Learn exactly where to find and manage your active sign-in sessions on Coachful — review connected devices, revoke suspicious access, and keep your coaching account secure.
Why am I being asked to sign in again?
Getting prompted to sign in again on Coachful? Learn the 8 most common causes — from expired sessions to cookie blockers — and fix them in minutes.