Where to see active sign-in sessions

If you've ever wondered whether your Coachful account is still logged in on an old laptop, a shared device, or a browser you forgot about — you're not alone. Knowing exactly where your account is active is one of the simplest things you can do to keep your coaching business secure. This guide walks you through how to view your active sign-in sessions on Coachful, what the session details mean, and how to revoke access you no longer recognize or need.

What Are Active Sign-In Sessions?

Every time you log into Coachful — whether on a desktop browser, the Coachful mobile app, or a tablet — the platform creates a session. A session is a record that says: this device, in this location, is currently authenticated as you. Sessions persist until you explicitly sign out, they expire naturally (usually after a period of inactivity), or you revoke them manually.

Your active sign-in sessions panel shows you all currently valid sessions tied to your account. Each entry typically includes the device type, browser or app name, approximate location (derived from IP address), and the date and time the session was created or last used.

Reviewing this list is a quick security audit you should run whenever you:

• Change your password or update your email address.
• Notice any unexpected activity in your account (messages sent, settings changed).
• Have recently used a public computer, hotel Wi-Fi, or borrowed device.
• Offboard a virtual assistant or team member who had access to your workspace.

How to View Your Active Sign-In Sessions in Coachful

Finding your sessions panel takes just a few clicks. Here's exactly where to go:

1. Sign in to your Coachful workspace at app.coachful.co/sign-in.
2. Click your profile avatar in the top-right corner of the dashboard.
3. Select Account Settings from the dropdown menu.
4. In the left sidebar, navigate to Security (under the Account section).
5. Scroll down to the Active Sessions panel. You'll see a list of every device currently signed into your account.

Each row in the list shows the device name or browser (e.g., "Chrome on macOS", "Coachful iOS App"), an approximate geographic location, and the timestamp of the last activity. Your current session is always flagged so you know which entry is the one you're using right now.

Session Details Explained

Here's what each piece of information in the sessions panel means:

• Device / Browser: Identified from the user agent string. Helps you match entries to physical devices you own.
• Location: Approximate city and country based on the IP address at sign-in. VPNs and proxies can make this appear different from your actual location — that's normal.
• Last active: The most recent timestamp where any authenticated request was made on that session. A session you haven't touched in 30+ days may have already expired.
• Current session: A badge or highlight on the entry that matches the device you're using right now.

How to Revoke (Sign Out of) a Specific Session

Spotted a session you don't recognize, or want to log out of a device you no longer have? You can revoke individual sessions without affecting your current login.

1. In the Active Sessions panel (Security → Account Settings), find the session you want to end.
2. Click the Revoke button (or the trash/X icon) next to that entry.
3. Confirm the action in the dialog that appears.
4. The session is immediately invalidated. Any device using that session will be signed out the next time it attempts to make a request to Coachful.

If you want to sign out of every other session at once — for example, after a suspected account compromise — look for the "Revoke all other sessions" button at the bottom of the panel. This is the nuclear option: every session except the one you're currently using will be terminated instantly.

Pro tip: After revoking sessions following a security incident, immediately change your password under Security → Change Password. A new password ensures that even if someone captured your old credentials, they can't create a new session.

Managing Sessions Across Roles and Workspaces

Coachful supports multiple roles — coach, admin, editor, virtual assistant, member — and you might be a member of more than one coaching workspace. Sessions are tied to your user account, not to a specific workspace or role. That means a single session can grant access to all the workspaces your account belongs to.

This is especially relevant if you use Coachful in two contexts — for instance, as the super_coach (owner) of your own business and as a coach inside someone else's organization. If a shared device is compromised, revoking the session protects both workspaces in one action.

Virtual assistants and editors who access your workspace do so under their own accounts and their own sessions. You cannot see their sessions from your panel, but you can remove their access entirely from Workspace Settings → Team Members.

Running a busy coaching business with multiple team members and client-facing tools? Coachful keeps everything — programs, scheduling, billing, and team access — in one secure, auditable platform. Start your free trial and see how coaches save hours every week on admin.

Active Sessions on the Coachful Mobile App

Coachful's mobile experience is available as a progressive web app at app.coachful.co and as a native shell app on iOS and Android via the app.coachful.co/mobile gateway. Sessions created on mobile behave the same way as desktop sessions — they appear in your Active Sessions panel labeled by platform (e.g., "Coachful Mobile – iOS" or "Safari on iPhone").

If you lose a phone or tablet, go to the sessions panel on any other device and revoke the mobile session immediately. You don't need access to the device itself; the revocation happens server-side.

To keep your mobile session secure day-to-day:

• Enable your device's native biometric lock (Face ID, fingerprint) so the Coachful app can't be opened without authentication.
• Avoid saving your Coachful credentials in shared password managers or browsers on devices other people can access.
• Log out of the mobile app when you hand your device to someone else, even briefly.

Best Practices for Session Security

Keeping your active sign-in sessions under control is a foundational security habit. Here's how coaches using Coachful stay on top of it:

Review sessions after every password change

Any time you update your password, head straight to the Active Sessions panel and revoke all other sessions. This ensures that anyone who might have had your old credentials can no longer access your account.

Set a calendar reminder for quarterly session audits

Even without a security incident, it's worth scanning your active sessions every 90 days. Old sessions from browsers or devices you stopped using can accumulate. Pruning them reduces your attack surface.

Use a unique, strong password — and a password manager

If your Coachful password is the same as one you use elsewhere, a breach on an unrelated site could expose your coaching platform, client data, and payment settings. Use a password manager to generate and store a unique password for Coachful. Tools like 1Password or Bitwarden make this effortless.

Enable two-factor authentication (2FA)

Coachful supports two-factor authentication. With 2FA enabled, even if someone obtains your password, they cannot create a new session without the second factor. Enable it under Security → Two-Factor Authentication in your Account Settings. This is the single highest-impact step you can take to protect your account.

Best practice: Treat your Coachful account like your bank account. It holds client data, financial settings via Stripe Connect, and communications that are often confidential. The Active Sessions panel is your real-time audit log — use it.

Troubleshooting: Common Session Problems

I see a session from a location I don't recognize

Don't panic immediately — check whether you used a VPN recently, traveled, or accessed Coachful from a mobile network in a different city. IP-based geolocation is imprecise. If you genuinely don't recognize the device and the location, revoke that session immediately, change your password, and enable 2FA. Then check your account activity log for any changes made during that session.

My sessions list is empty (or shows only one session)

If you only see your current session, that's actually a healthy state — it means all other sessions have expired or were previously revoked. Sessions that have been idle for an extended period may be cleaned up automatically by the platform. There's nothing to fix here.

I revoked a session but the device is still logged in

Session revocation is server-side and takes effect the next time the device makes a request to Coachful. If the app or browser tab is already open and cached, it may appear active briefly. Refreshing the page or making any action on that device (navigating to a new section, sending a message) will trigger the sign-out. In practice, this happens within seconds of the next network request.

I can't find the Security section in Account Settings

Make sure you're in Account Settings (your personal settings), not Workspace Settings (which controls your coaching organization). Click your avatar → Account Settings, then look for Security in the left-hand navigation. If you're accessing Coachful on a mobile screen, the sidebar may be collapsed — tap the menu icon to expand it.

A virtual assistant's activity looks like an extra session on my account

It shouldn't — VAs and team members have their own separate Coachful accounts and their own sessions. If you see an unexpected session that doesn't match any device you own, treat it as suspicious and follow the steps above. Then review your Workspace Settings → Team Members list to confirm who has access to your workspace.

I signed out but my session still appears in the list

After signing out, the session is invalidated immediately, but there can be a brief propagation delay before it disappears from the UI. Try refreshing the Active Sessions panel. If the entry persists for more than a few minutes after sign-out, contact support@coachful.co with details.

Related Security Actions to Take Today

Viewing your active sessions is just one part of a complete account security routine. While you're in Account Settings, consider taking these steps too:

• Enable two-factor authentication (2FA) for an extra layer of login protection.
• Update your password if it's been more than six months or if you reuse it elsewhere.
• Review connected apps and integrations — revoke any OAuth connections you no longer use.
• Audit your workspace team members and remove anyone who no longer needs access.

Ready to Manage Your Account with Confidence?

Staying on top of your active sign-in sessions takes less than two minutes and is one of the most effective ways to protect your client relationships, business data, and payment settings. The Active Sessions panel in Coachful gives you a clear, real-time view of every device authenticated to your account — and one-click revocation when something looks off.

If you're not yet on Coachful, you'll find that security features like session management, 2FA, and Stripe Connect billing are built into every plan — not hidden behind an enterprise tier. Start your free trial and experience a coaching platform designed to keep both your business and your clients' data safe. Already a member? Sign in to your workspace and head to Account Settings → Security to review your sessions now.