Resetting a forgotten password

Locked out of your Coachful account? Forgetting a password happens to everyone. Whether you're a coach trying to jump into a client session or a client heading to your next program task, getting back in takes less than two minutes — no support ticket required. This guide walks you through every method for resetting a forgotten password on Coachful, plus what to do when the standard flow doesn't work.

TL;DR — Quick Answer

• Go to app.coachful.co/sign-in and click Forgot password?
• Enter the email address tied to your account and click Send reset link.
• Open the email, click the link, and choose a new password.
• If the email doesn't arrive within 5 minutes, check your spam folder or try the troubleshooting steps below.

How the Coachful Password Reset Flow Works

Coachful uses a secure, email-based reset flow. When you request a reset, the platform generates a one-time, time-limited link and sends it to the email address associated with your account. The link expires after 60 minutes, so open it promptly. Once you set your new password, all existing sessions on other devices are signed out automatically — a security measure that protects your coaching data and client records.

This flow applies to all account types: coaches, clients, editors, virtual assistants, and admins. If you signed up using a social login (Google, for example), see the section on social login accounts below.

Step-by-Step: Resetting Your Forgotten Password

1. Navigate to the sign-in page. Open app.coachful.co/sign-in in your browser, or tap Sign in from any Coachful subdomain (e.g., yourcoach.coachful.co).
2. Click "Forgot password?" You'll find this link directly below the password field on the sign-in form.
3. Enter your email address. Type the email you used when you created your Coachful account. If you're a client, this is the same email your coach used to invite you.
4. Click "Send reset link". Coachful sends a password reset email immediately. The subject line will read: Reset your Coachful password.
5. Check your inbox. Open the email and click the Reset password button. This takes you back to Coachful in a browser window.
6. Choose a new password. Enter a new password (minimum 8 characters; we recommend at least 12, mixing letters, numbers, and symbols). Confirm it in the second field.
7. Click "Save new password". You're signed in instantly — no extra step needed.

The whole process typically takes under two minutes. Once complete, update your password manager so you don't get locked out again.

Pro tip: Coaches — if you're helping a client who can't sign in, you can resend their invite or trigger a reset directly from Coach → Clients → [Client name] → Actions. You don't need to ask your client to navigate the reset flow themselves.

Resetting Your Password on the Coachful Mobile App

If you access Coachful through the iOS or Android app, the reset flow works identically. The mobile app uses the same authentication backend as the web platform.

1. Open the Coachful app and tap Sign in.
2. Tap Forgot password? below the password field.
3. Enter your email and tap Send reset link.
4. Switch to your email app, open the reset email, and tap the link. It will open in your device's default browser.
5. Set your new password and tap Save new password.
6. Return to the Coachful app and sign in with your new credentials.

Note: The reset link opens in a browser, not inside the app. After saving, close the browser and sign back in through the app normally. Your sessions, programs, and messages will all be waiting for you.

Using a Social Login (Google) Instead of a Password

If you originally signed up with Continue with Google, you don't have a separate Coachful password to reset. Your credentials are managed entirely by Google. To recover access:

• Visit accounts.google.com/signin/recovery and follow Google's account recovery process.
• Once you're back in your Google account, return to Coachful and click Continue with Google — you'll be signed in without any additional steps.

If you're unsure whether your account uses Google login or an email/password combination, try clicking Continue with Google first. If your workspace loads, you're using Google auth. If you see an error, your account is email/password-based — use the standard reset flow above.

Thinking about switching? Coaches on Coachful can manage everything — clients, programs, scheduling, billing, and more — from a single secure workspace. If juggling passwords across tools is slowing you down, Coachful's all-in-one platform keeps your coaching business running from one login. Start a free trial to see how it feels.

Changing Your Password While You're Already Signed In

If you know your current password and simply want to update it, you don't need the reset flow at all.

1. Sign in to your workspace at app.coachful.co/sign-in.
2. Click your profile avatar in the top-right corner of the dashboard.
3. Select Account settings.
4. Navigate to the Security tab.
5. Enter your current password, then enter and confirm your new password.
6. Click Update password. The change takes effect immediately.

This is the recommended path if you're doing a routine password rotation or responding to a security alert. Signing in from another device afterward simply requires your new credentials — all your data stays intact.

Password Requirements and Best Practices

Coachful enforces a minimum password length of 8 characters. That's the floor, not the goal. For a coaching business account that contains sensitive client data, session recordings, and payment information, a stronger password is worth the extra few seconds.

Recommended password standards

• Length: At least 12–16 characters.
• Complexity: Mix uppercase, lowercase, numbers, and at least one symbol (e.g., !, @, #).
• Uniqueness: Don't reuse a password from another service.
• Password manager: Use a tool like 1Password, Bitwarden, or the built-in password manager in Chrome or Safari to generate and store strong passwords. You'll never need the reset flow again.

For coaches managing a team

If your Coachful workspace has multiple team members — coaches, editors, virtual assistants — each person should have their own login. Never share credentials. If a team member leaves, you can revoke access from Coach → Team → [Member] → Remove without changing your own password.

Troubleshooting: When the Reset Email Doesn't Arrive

The reset email should land in your inbox within 1–2 minutes. If it doesn't, work through these checks before submitting a support request:

1. Check your spam or junk folder

Email providers occasionally route transactional emails to spam, especially if it's your first time receiving one from Coachful. Search for coachful or noreply@coachful.co across all folders, including Promotions and Updates tabs in Gmail.

2. Confirm you're using the right email address

Coachful accounts are tied to a single email address. If you have multiple addresses (work, personal, a Google Workspace address), try each one. If you're a client, your coach invited you to a specific email — use the same one they originally contacted you on.

3. Wait up to 5 minutes and try again

Email delivery can occasionally be delayed by mail servers. Wait a few minutes, then request another reset link. Each new request invalidates the previous link, so only click the most recent email.

4. Check for email filtering rules

Corporate email systems and some productivity tools (like Google Workspace with strict routing rules) can silently filter or delay transactional mail. Ask your IT admin to whitelist noreply@coachful.co if this is a recurring problem.

5. The link says "expired" or "invalid"

Reset links expire after 60 minutes. If you clicked an old link, simply return to the sign-in page and request a fresh one. Also make sure you're opening the most recent reset email if you requested multiple.

6. You see "no account found" for your email

This means that email address doesn't match any Coachful account. Double-check the spelling. If you're a client, contact your coach — they may have used a slightly different email when creating your profile. If you're a coach, you may have signed up under a different address or via Google login.

7. You're on a custom domain and the sign-in page looks different

Coaches with a custom domain connected to their Coachful workspace (e.g., coaching.yoursite.com) still use the same authentication system. The Forgot password? link appears on their branded sign-in page and works identically. If you're a client on a coach's custom domain, the reset email still comes from Coachful's mail system.

Account Security: What to Do After Recovering Access

If you suspect your account was accessed without your permission — not just forgotten, but potentially compromised — take these steps immediately after resetting your password:

• Review recent activity. Check your dashboard for any programs, messages, or billing changes you don't recognize.
• Sign out of all sessions. After changing your password, Coachful automatically invalidates other sessions, but double-check under Account settings → Security → Active sessions.
• Update your email password too. If someone had access to your email, they could have used the reset flow themselves. Secure your email first.
• Contact Coachful support. If you believe unauthorized changes were made, reach out via the help widget inside your dashboard or email support@coachful.co. Our team can review access logs for your workspace.

A note on phishing: Coachful will never ask for your password via email or chat. The only legitimate reset flow is the one initiated from the sign-in page. If you receive an unsolicited "reset your password" email, do not click the link — report it to support@coachful.co.

Helping Clients Reset Their Passwords (For Coaches)

As a coach, you'll occasionally get a message from a client who can't sign in. Here's the fastest way to help them without a long back-and-forth:

1. Direct them to your branded sign-in page (e.g., yourname.coachful.co/sign-in) or the main app at app.coachful.co/sign-in.
2. Ask them to click Forgot password? and enter the email address you invited them with.
3. If they're still having trouble, go to Coach → Clients → [Client name], confirm the email address on file, and update it if necessary before they try again.

Coaches on the Scale plan can also use Michelle, Coachful's AI assistant, to look up client details and send re-invitation emails directly from the dashboard — saving you the manual lookup.

Ready to Get Back to Coaching?

A forgotten password is a minor bump, not a roadblock. With Coachful's self-serve reset flow, you can recover access in under two minutes and pick up exactly where you left off — your programs, client conversations, scheduled sessions, and billing records are all right there waiting.

If you're still stuck after following this guide, our support team is one message away via the in-app chat widget. And if you're new to Coachful and want to see what a professional, all-in-one coaching workspace looks like, start your free trial today — no charge during the 7-day free trial — credit card required at signup, cancel anytime in one click. Already have an account? Sign in to your Coachful workspace and get back to what matters: your clients.