Updating your email address

Your email address is the key to your Coachful account — it's how you sign in, receive session reminders, get billing receipts, and stay connected with your clients or coach. If you've switched to a new email provider, rebranded your business, or simply want to tighten up your account security, updating your email address in Coachful takes just a few minutes.

This guide walks you through every step of the process, covers the verification flow, explains what changes (and what doesn't) after the update, and flags the most common issues coaches and clients run into along the way.

TL;DR — Quick Answer

• Go to Account → Profile → Email in your Coachful dashboard.
• Enter your new email address and confirm the change.
• Check your new inbox for a verification email and click the confirmation link.
• Your old email address stops working as a login immediately after verification.
• Billing receipts and notifications will automatically switch to the new address.

Before You Start: What You'll Need

Changing your email address is straightforward, but a little preparation prevents headaches. Make sure you have the following ready before you begin:

• Access to your current inbox. Depending on your account's security settings, Coachful may send a confirmation code or link to your existing email first to verify it's really you making the change.
• Access to your new inbox. You'll always receive a verification link at the new address before it becomes active.
• Your Coachful password. High-sensitivity account changes require a valid session. If you've been using social login (Google, Apple), see the special note in the troubleshooting section below.

Pro tip: If you're a coach rebranding your business and changing to a custom domain email (e.g., you@yourbrand.com), do this before you migrate any client communication — that way your clients only ever see your polished, professional address on notifications and receipts.

How to Update Your Email Address — Step by Step

The steps below apply to both coaches and clients. The exact navigation labels may vary slightly depending on whether you're in a coach workspace or a client portal, but the flow is the same.

1. Sign in to your account. Head to app.coachful.co/sign-in and log in with your current credentials.
2. Open your account settings. Click your avatar or profile picture in the top-right corner of the dashboard. Select Account Settings from the dropdown menu.
3. Navigate to the Profile tab. Inside Account Settings, select the Profile tab. You'll see your current name, display photo, timezone, and email address listed here.
4. Click the edit icon next to your email. Your current email address is displayed in a read-only field. Click the pencil icon (or the Change email link) beside it to open the email update form.
5. Enter your new email address. Type your new email carefully — double-check for typos. You'll be prompted to enter it twice to confirm there are no mistakes.
6. Verify your identity (if prompted). For security, Coachful may ask you to re-enter your password or enter a one-time code sent to your current email address. Complete this step to proceed.
7. Submit the request. Click Save changes. Coachful will immediately send a verification email to your new address.
8. Check your new inbox and click "Confirm email address". Open the verification email from Coachful (check your spam folder if it doesn't arrive within 2–3 minutes) and click the confirmation link inside.
9. You're done. Once confirmed, your new email address becomes active. You'll be redirected back to your dashboard and shown a success confirmation banner.

The entire process typically takes under five minutes. The verification link expires after 24 hours — if you miss it, you can request a new one from the same Account Settings page.

What Changes After Updating Your Email

Once your new email is verified and active, Coachful automatically updates every system that uses your address. Here's exactly what switches over:

• Login credentials: Your old email address no longer works for sign-in. Use your new address going forward.
• Platform notifications: Session reminders, program updates, habit check-ins, and squad message digests all route to the new address.
• Billing receipts (coaches): Stripe Connect invoices, payout notifications, and subscription receipts are sent to the updated address. Note: your Stripe account itself has its own email setting — see the note below if you also need to update that.
• Client-facing communications: Any automated emails your clients receive that include your reply-to address will reflect the new email.
• Team and squad invitations: If you're part of a coaching team or a squad, your membership remains intact — the change is seamless.

What Does Not Change

A few things are tied to your profile in other ways and are unaffected by an email change:

• Your custom subdomain or custom domain (e.g., yourname.coachful.co or your own domain) stays exactly as configured.
• Your programs, squads, bookings, and client data are completely untouched.
• Your Stripe Connect account email is managed separately inside your Stripe dashboard — Coachful does not automatically update it. Visit Stripe's account settings if you also need to change the email there.

Running your coaching practice on Coachful means one dashboard for programs, scheduling, payments, and client communication — so a single email update cascades across your whole workflow automatically. If you haven't set up your workspace yet, start your free trial and see how unified everything is.

Updating Your Email on the Coachful Mobile App

Coachful's mobile experience is available as a progressive web app and as native iOS and Android apps (via the app.coachful.co/mobile gateway). You can update your email from mobile too, though most users find it easier to do on desktop due to the email verification flow.

1. Open the Coachful app and tap your profile avatar in the bottom navigation bar or the top-right corner.
2. Tap Account Settings.
3. Under the Profile section, tap your current email address.
4. Follow the same steps as the desktop flow above.
5. When the verification email arrives, open it in your mobile email app and tap the confirmation link — it will redirect back into the Coachful app automatically.

Pro Tips for a Smooth Email Update

Coaches who manage large client rosters or run multiple programs should consider these extra steps when switching email addresses:

1. Notify your active clients beforehand

While Coachful's automated emails update seamlessly, any manual communication you've had with clients outside the platform (direct emails, calendar invites, etc.) will still reference your old address. Sending a quick heads-up message inside Coachful's squad chat or via a direct message before the switch keeps everyone informed.

2. Update your email signature and link-in-bio pages

If you've built a website, a lead-magnet landing page, or a link-in-bio through Coachful's drag-and-drop website builder, check any contact forms or mailto links and update them to reflect your new address. Go to Website → Pages and use the search function to find any hardcoded email references.

3. Re-authenticate any calendar sync

If your calendar sync (Google Calendar or Outlook) was authorized under your old email, you may need to re-connect it after the update. Go to Settings → Integrations → Calendar and check that the connection is still active. If it shows a warning, disconnect and reconnect using your new email.

Best practice: Change your email during a low-activity period — for example, not on the same day you have a group cohort call or a batch of intake sessions. That way, if any notification glitches occur in the brief window between the old and new email activating, no client-facing communication is missed.

Troubleshooting Common Email Update Issues

Most email changes go off without a hitch, but here are the situations that trip people up and exactly how to fix them.

I didn't receive the verification email

First, check your spam or junk folder for an email from noreply@coachful.co. If it's not there after 5 minutes, go back to Account Settings → Profile and click Resend verification email. If you still don't receive it, confirm that you typed the new address correctly — a typo in the new email field is the most common cause. You can restart the process with the corrected address.

The verification link says it's expired or invalid

Verification links expire after 24 hours. If you clicked the link after that window, return to Account Settings and request a fresh verification email. Links are also single-use — clicking the same link twice will show an "invalid token" message. Just request a new one.

I use Google or Apple social login — can I still change my email?

If you signed up with Google or Apple, your email is tied to that social identity. To switch to a different email address, you need to first add a password to your Coachful account (go to Account Settings → Security → Set password), then unlink the social provider, and finally update your email through the standard flow. Contact Coachful support if you need help with this transition — it takes a couple of extra steps but is fully supported.

My new email is already associated with another Coachful account

Each email address can only be linked to one Coachful account at a time. If you see a message saying the email is already in use, log out and try signing in with that email to check if you have an existing account. If you don't recognize it, contact support — they can help you identify and resolve the conflict.

I updated my email but I'm still receiving notifications at the old address

This can happen if the verification step was not completed. Check whether your new email is fully confirmed by going to Account Settings → Profile — there will be a "Pending verification" badge if the new address hasn't been confirmed yet. Complete the verification and notifications will switch over immediately.

I'm a coach admin and I need to update a team member's email

For security reasons, team members (coaches, editors, and virtual assistants in your org) must update their own email addresses. As an admin or super_admin, you cannot change another user's email on their behalf. Ask the team member to follow the steps in this guide from their own account. If they've lost access to both their current email and their account, escalate to Coachful support with proof of identity.

Email Security Best Practices for Your Coachful Account

While you're in your account settings, it's a great moment to review a few other security settings that keep your coaching business protected:

• Enable two-factor authentication (2FA): Go to Account Settings → Security and turn on 2FA via an authenticator app. This means even if someone gets your password, they can't access your account.
• Use a strong, unique password: A password manager makes this easy. Avoid reusing the same password across your email provider and Coachful.
• Review connected devices: Under Security → Active Sessions, you can see all devices currently logged into your account and revoke any you don't recognize.
• Keep your email provider secure: Your Coachful email is only as secure as the inbox it points to. Enable 2FA on your email provider (Gmail, Outlook, etc.) as well.

For a full overview of account security options available in Coachful, see Setting up two-factor authentication and Managing active login sessions.

Ready to Take Control of Your Account?

Keeping your account details accurate — especially your email address — is one of the simplest things you can do to protect your coaching business and make sure nothing falls through the cracks. An up-to-date email means you receive every client notification, every payment receipt, and every platform update exactly where you expect it.

If you run your coaching practice on Coachful, your programs, scheduling, payments, and client messaging all live in one place — which means updates like this ripple through your whole workflow instantly, with no manual syncing required. Not on Coachful yet? Start your free trial and experience what a truly unified coaching platform feels like. Already a member? Sign in to your workspace and make the update now. For more guides like this one, browse the Coachful Help Center.