You just noticed a login from a device you don't recognize. Or you handed your laptop to a client for a demo and forgot to sign out. Maybe you're retiring an old phone and want to make sure your Coachful account isn't still active on it. Whatever the reason, signing out of all devices at once is one of the fastest ways to lock down your account and start fresh with a clean session.
This guide walks you through exactly how to do it on Coachful — including what happens to active sessions, what you'll need to do afterward, and the security habits that keep your coaching business protected long-term.
TL;DR — Quick Answer
- Go to Account Settings → Security and select Sign out of all devices.
- Every active session — mobile, desktop, browser — is immediately invalidated.
- You will be signed out of your current device too, so have your password ready.
- After signing back in, consider enabling two-factor authentication (2FA) to prevent unauthorized access in the future.
Why You Might Need to Sign Out of All Devices
Most people don't think about session management until something goes wrong. But there are several common situations where a global sign-out is exactly the right move:
- Suspicious login activity. If you receive an email alert about a login from an unfamiliar location or device, invalidating all sessions immediately cuts off any unauthorized access.
- Lost or stolen device. A missing phone or laptop that's still logged in to your coaching dashboard is a serious exposure risk — especially if it contains client data, session notes, or payment information.
- Shared device. If you demoed your platform on a shared or borrowed computer and forgot to sign out manually, a global sign-out cleans it up instantly without needing physical access to that device.
- Password change. After updating your password, signing out of all other devices ensures only the new credentials are valid across every session.
- Offboarding a team member. If a virtual assistant or editor had access to your Coachful workspace and their role has been removed, a global sign-out adds an extra layer of assurance that no residual session remains active.
Coaches using Coachful often manage sensitive client information — progress notes, habit data, payment details, and private messages. Treating session security seriously is part of running a professional coaching business.
How to Sign Out of All Devices at Once
The process takes under a minute. Follow these steps:
- Sign in to your Coachful account at app.coachful.co/sign-in.
- Click your profile avatar in the top-right corner of the dashboard to open the account menu.
- Select Account Settings from the dropdown.
- Navigate to the Security tab.
- Scroll to the Active Sessions section. Here you'll see a list of devices and browsers currently signed in to your account, along with the last-seen timestamp and approximate location for each session.
- Click Sign out of all devices. A confirmation dialog will appear — confirm your choice.
- You will be immediately signed out of all sessions, including your current one. You'll be redirected to the sign-in page.
- Sign back in using your email and password (or SSO if your workspace uses it).
Pro tip: Before clicking "Sign out of all devices," make sure you know your current password. If you've forgotten it, use the Forgot password link on the sign-in page to reset it first — otherwise you may lock yourself out temporarily.
What Happens to Active Sessions When You Sign Out
When you trigger a global sign-out, Coachful immediately invalidates every active authentication token associated with your account. This applies to:
- Browser sessions on desktop (Chrome, Safari, Firefox, Edge, etc.)
- The Coachful mobile app on iOS and Android
- Any progressive web app (PWA) instance saved to a home screen
- Any third-party integrations or API tokens tied to your user session (note: dedicated API keys managed separately under Integrations are not affected)
Devices that were signed in will see an "Your session has expired" or "Please sign in again" message the next time they try to load the app or make any request. No further data can be accessed from those sessions.
Importantly, this action does not delete any data. Your programs, clients, bookings, messages, and settings are all exactly as you left them. A global sign-out is purely a session reset — it has no effect on your account's content or configuration.
Reviewing Active Sessions Before Signing Out
The Active Sessions panel in your Security settings doesn't just give you a panic button — it gives you visibility. Before doing a full sign-out, take a moment to review the session list:
- Device type and browser — Is there a session from a browser you don't use? That's a red flag.
- Last seen — A session that was active 2 minutes ago from a city you've never visited warrants immediate action.
- Current session — Your current session is clearly labeled so you know which one you're using right now.
If you only want to remove a single suspicious session rather than all of them, you can click the Sign out button next to any individual session in the list. Use the global "Sign out of all devices" option when you want a complete clean slate or can't identify which session is compromised.
Security note: If you see an unrecognized session and suspect your account has been accessed without authorization, sign out of all devices and immediately change your password. Then review your two-factor authentication settings to add an extra layer of protection.
Signing Out on Mobile (iOS & Android)
If you're working from the Coachful mobile app and want to sign out of all other devices, the steps are nearly identical to the desktop flow:
- Open the Coachful app on your phone. (You can access it via app.coachful.co/mobile or the native iOS/Android app.)
- Tap your profile avatar or the menu icon in the navigation bar.
- Go to Account Settings → Security.
- Tap Sign out of all devices and confirm.
The mobile app will also sign you out locally. You'll be returned to the mobile sign-in screen. Re-entering your credentials will create a fresh, single active session from your phone only.
After Signing Out: Security Steps to Take Next
A global sign-out is reactive — you're responding to something that already happened. Pair it with these proactive steps to make sure it doesn't happen again:
1. Change Your Password
Go to Account Settings → Security → Change password. Choose a strong, unique password that you're not using on any other service. A password manager (like 1Password or Bitwarden) makes this easy. A strong password is at least 16 characters and mixes letters, numbers, and symbols.
2. Enable Two-Factor Authentication (2FA)
2FA means that even if someone has your password, they can't sign in without a second verification step — typically a time-based code from an authenticator app. Go to Account Settings → Security → Two-factor authentication to set it up. This single step eliminates the vast majority of unauthorized account access attempts.
3. Review Connected Integrations
Head to Account Settings → Integrations and review any connected apps or calendar syncs. If anything looks unfamiliar, revoke access. This is especially important if you suspect your account was compromised.
4. Check Your Email Account
Your Coachful account is only as secure as the email address attached to it. If your email is compromised, an attacker can simply request a password reset. Make sure your email account also has 2FA enabled and a strong, unique password.
5. Notify Your Team (If Applicable)
If you have coaches, editors, or virtual assistants on your Coachful workspace, let them know you performed a global sign-out. They'll need to sign back in on their own devices. Their individual account security settings are separate from yours — encourage them to also review their own sessions.
Troubleshooting: Common Issues
I was signed out but can still see data on one device
Some browsers aggressively cache data and may display a stale version of the page even after your session is invalidated. Try a hard refresh (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac) or clear the browser cache. Any attempt to navigate or reload will force the app to check your session, which will then redirect you to sign-in.
I forgot my password and can't sign back in
On the sign-in page at app.coachful.co/sign-in, click Forgot password? and enter your account email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. Once you've set a new password, sign in fresh — your account data is fully intact.
The "Sign out of all devices" option isn't appearing
This option is available to all account roles (user, coach, admin, super_admin). If you're not seeing it, make sure you're looking under Account Settings → Security — not the workspace settings or a client portal. If the option is still missing, try a different browser or clear your cache, then contact support@coachful.co.
My clients were signed out too
The global sign-out only affects your account sessions — not your clients' accounts. Client logins are managed separately under their own credentials. If a client reports being unexpectedly signed out, they should use the client sign-in guide or contact you directly.
I need to sign out a team member, not myself
As an admin or super_admin, you can revoke a team member's access by updating their role in Workspace Settings → Team. Removing or downgrading their role invalidates their ability to access coach-side features. For a full session revocation, ask the team member to perform a global sign-out from their own account, or contact Coachful support for elevated assistance.
Best Practices for Ongoing Session Security
Session hygiene is something that top coaches build into their routine, not just a one-time fix. A few habits that make a big difference:
- Sign out of shared or public computers manually every single time — don't rely on browser tab closure.
- Review your active sessions monthly, even if nothing seems wrong. Familiarity with what "normal" looks like makes anomalies obvious.
- Don't stay signed in on devices you rarely use. A tablet that sits in a drawer for 6 months with an active session is an unnecessary exposure.
- Use unique passwords per service. Password reuse across platforms is the single biggest cause of account compromise.
- Keep your app updated. Coachful pushes security updates through the progressive web app automatically, but native app users should keep their iOS/Android Coachful app up to date through the App Store or Google Play.
Running a coaching business means your clients trust you with personal goals, private conversations, and payment information. Strong account security isn't optional — it's part of the professional standard your clients expect. Coachful gives you the tools; building the habit is up to you.
Ready to Lock Down Your Account?
Signing out of all devices is the fastest way to close any open security gaps on your Coachful account. It takes less than a minute, requires no support ticket, and gives you immediate peace of mind. Pair it with a password update and 2FA, and your coaching workspace is as secure as it can be.
Sign in to your account now to review your active sessions and take control: app.coachful.co/sign-in. And if you're new to Coachful and want a platform built with coach-grade security from the ground up, start your free trial today. Browse more security and account guides at help.coachful.co.