Video Calls & Chat
HD video sessions, group video, and real-time messaging powered by Stream.
Audio and video quality troubleshooting for coaching calls
Fix blurry video, choppy audio, and dropped coaching calls fast — a complete troubleshooting guide for coaches and clients using Coachful's HD video platform.
Background blur and virtual backgrounds in Coachful video
Learn how to enable background blur and virtual backgrounds in Coachful video calls — look professional in any space with step-by-step setup, best practices, and troubleshooting tips.
How chat works across multiple coaching organizations
Learn how Coachful isolates chat, squads, and video calls across multiple coaching organizations — so your client conversations stay private, organized, and always in the right context.
How group video calls work in Coachful
Learn how group video calls work in Coachful — from instant squad calls to scheduled group sessions — so you can run live cohort coaching without any third-party tools.
How to mute and remove participants in a group call
Learn exactly how to mute, mute-all, and remove participants in a Coachful group call — step-by-step host controls, Soft Lock, chat moderation, and troubleshooting tips.
How to send images, files, and voice notes in client chat
Learn how to send images, files, and voice notes in Coachful client chat — step-by-step instructions for desktop and mobile, file size limits, and pro tips for richer coaching conversations.
How to share your screen during a coaching session
Learn exactly how to share your screen during a Coachful coaching session — step-by-step setup, audio tips, mobile instructions, and fixes for the most common problems.
Mobile video calling: tips for iOS and Android clients
Learn how to set up camera and microphone permissions, join sessions, and fix the most common mobile video call issues on iOS and Android with Coachful.
Notification settings: stop chat from interrupting your day
Learn how to configure Coachful notification settings so chat, squad messages, and alerts never interrupt a coaching session — with quiet hours, mute controls, and email digests.
Reactions, threads, and replies in Coachful chat
Learn how to use emoji reactions, threaded conversations, and inline replies in Coachful chat to keep coaching squads organized, expressive, and highly engaged.
Recording a coaching session and sharing the recording
Learn how to record a coaching session in Coachful and share the replay with clients via squad chat, program tasks, or direct message — step by step.
Search and pin messages in client chats
Learn how to search and pin messages in Coachful client chats — find any message in seconds and keep critical info visible at the top of every conversation.
Setting client communication office hours
Learn how to set, configure, and communicate client communication office hours in Coachful — so you protect your time, set clear expectations, and reduce after-hours messages for good.
Starting a 1:1 video call with a client
Learn how to start a 1:1 video call with a client in Coachful — instantly from a DM or from a scheduled booking — with HD video, screen share, and in-call chat built in.
Using the chat sidebar during a video call
Learn how to open, use, and troubleshoot the Coachful chat sidebar during a live video call — share links, files, and messages without ever leaving your session.
Where coaching call recordings are stored and how to access them
Learn exactly where coaching call recordings are stored in Coachful, how coaches and clients can access session replays, share links, and troubleshoot missing recordings.
Why some clients can’t see chat messages and how to fix it
Clients missing chat messages in Coachful? Learn every cause — from enrollment gaps to stale sessions — and get exact steps to restore access in minutes.