Troubleshooting
Fix common issues, error messages, and edge cases.
Audio not working in a coaching call
Audio not working in your Coachful coaching call? This step-by-step guide covers browser permissions, device selection, OS settings, mobile fixes, and network issues to get you back on air fast.
Browser compatibility and recommended browsers
Discover which browsers work best with Coachful, how to fix common compatibility issues, and how to set up your camera and microphone permissions for flawless coaching sessions.
Calendar events not syncing to Google or Outlook
Fix Google Calendar and Outlook sync issues in Coachful with this step-by-step troubleshooting guide — covering disconnected tokens, wrong calendar selection, permission errors, and more.
Email broadcasts going to spam
Email broadcasts going to spam? Learn how to fix authentication records, clean your list, avoid content triggers, and protect your sender reputation so every broadcast lands in the inbox.
My client can’t access their program — what to check
If your client can't access their coaching program, run through this 7-step checklist — covering enrollment, payment, account email, publish status, drip settings, and browser issues — to fix it fast.
Push notifications not arriving
Push notifications not arriving on Coachful? This step-by-step guide covers every fix — device permissions, browser settings, in-app preferences, and token resets — so you never miss a message or reminder.
Recordings missing after a coaching call
Coaching call recording missing from your Coachful dashboard? This guide covers every cause — processing delays, missed starts, wrong location, permissions — and how to fix each one fast.
Reporting a bug to Coachful support
Learn exactly how to report a bug to Coachful support — what to include, where to submit, and how to get a faster resolution with a well-structured report.
Sign-in loop: why it happens and how to escape
Stuck in a Coachful sign-in loop? Learn every root cause — cookies, cache, custom domains, extensions — and follow exact steps to escape it in minutes.
Slow performance: how to debug it
Coachful running slow? This guide covers every cause — network, browser, device, and platform — with specific fixes to restore full performance in minutes.
Stuck on the loading screen: how to fix it
Coachful's loading screen stuck spinning? Follow this step-by-step troubleshooting guide to fix cache, extension, and network issues in under five minutes.
Troubleshooting failed Stripe payments
Stripe payment failing on Coachful? This guide covers every common decline code, Stripe Connect setup issues, coupon problems, and client-side fixes — with step-by-step instructions.
Video call won’t connect: step-by-step fixes
Your Coachful video call won't connect? Follow these step-by-step fixes — from browser permissions to network settings — and get back to your session in minutes.
Why is my Coachful account locked?
Locked out of your Coachful account? Learn every reason it happens — failed logins, billing lapses, verification issues — and the exact steps to fix each one fast.
Why my coaching domain shows a "site not configured" error
Seeing a "site not configured" error on your coaching domain? Learn the exact DNS, SSL, and Coachful settings fixes that resolve it in under 10 minutes.